DELIVERY AND ACCESSORY SERVICES
The ordered goods will be sent to the Customer following receipt of the balance of the sales order.
COLAMUSSI DESIGN delivers throughout Italy and also in all major European countries.
Any promotions related to the shipping costs are valid only and exclusively for deliveries in Italian territory.
Shipping costs are charged to the Customer and adequately highlighted in the sales order.
Delivery times are given as an indication only and are approximate and are not binding.
Any delays cannot justify the cancellation of the order, nor requests for compensation for any direct or indirect damage by the Customer.
Delivery is carried out by specialized carriers.
Delivery will take place on weekdays, during working hours and upon written notice. COLAMUSSI DESIGN will communicate the tracking number via email, which will allow the customer to monitor the shipment on the courier's website within the next 24 hours.
Delivery is at street level. The Customer undertakes to communicate and, if possible, remove, any impediments or problems that may make the delivery of the products difficult or impossible.
The delivered products are considered disassembled, unless otherwise indicated by the Customer, in the order phase.
The carrier makes two attempts to deliver the products to the address indicated by the Customer, after which the goods will be placed in a state of storage with an additional cost charged to the customer of € 10. It is therefore good to choose delivers a place where there is always someone who can pick up the goods.
In case of non-collection of the products by the Customer, the order will be automatically canceled and the products returned to COLAMUSSI DESIGN.
Upon delivery of the products, the Customer is required to check that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
Any claims for obvious damage to the packaging of the products, shortages or failures must be reported to the carrier in writing on the transport document upon unloading.
Once the transport document has been signed, the Customer will not be able to make any objection to the external characteristics of the products delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be promptly reported and documented to COLAMUSSI DESIGN.
Any charges deriving from the return of the goods delivered to COLAMUSSI DESIGN - Via Mola, 7 Rutigliano 70018 (BA), are entirely borne by the Customer.